Load Management
Reduce traffic load on Call Center by moving calls to text on WhatsApp
Scale with faster & reliable communication - WhatsApp Business API
Optimise customer waiting time, repeat calls and call backs by switching to WhatsApp
What is the WhatsApp Business API?
The WhatsApp Business API lets enterprises communicate with their customers on WhatsApp to drive engagement for sales, support etc. Boasting of 2 billion active user base, and 1 billion users messaging a business every day, WhatsApp is a platform that no business can ignore. With Knowlarity, as a WhatsApp Business Solution Provider, lower costs, enhance support & boost lead generation.
Leverage WhatsApp for Enhanced Engagement & Operational Efficiency
With the WhatsApp Business API, deploy an end-to-end communication platform
IVR Deflection: Quick Service and Satisfied Customers
Simply route Incoming calls to WhatsApp and Optimise Call Volumes & Wait Time. Boost First Contact Resolution Rate & Customer Satisfaction
Conversational Bots: Be there for Customers 24x7
Delegate ChatBots on WhatsApp to automate engagement, solve queries quickly. provide support & nurture leads
Notifications: Automate Messaging At Scale
Send Notifications on WhatsApp to keep customers updated about their Orders & Reminders. Automate Notifications in Bulk
WhatsApp Business API | WhatsApp Business Solution Provider
Engage with customers on their most preferred channel by using the WhatsApp Business API. Send notifications, order updates, non-transactional messages & solve customer queries.
Why deploy WhatsApp Business API for your business
Boost Agent Productivity
Improve agent productivity by letting agents handle more than 1 chat conversation at once
Enhance Customer Experience
Ensure quicker queries resolution, reduce wait times to boost Customer Experience & CSat Scores
Save Expenses
Reduce costs by moving from a synchronous channel to an affordable asynchronous channel
Offer Rich Experience
Share photos, documents, links etc. to offer customers a rich experience
Let Customers Multitask
Provide flexibility to customers to leave and re-enter the conversation, anytime or anywhere
WhatsApp Business API Use Cases
TESTIMONIALS
Archit Srivastava
Vikas Ranjan
Ria Pandit
Trusted by over 6000+ organizations across 65 countries
Today we are trusted by over 6000+ businesses across 65+ countries and is the leading cloud communication provider in emerging markets serving across multiple industrial verticals. We have a globally recognized name with over 300+ employees offering our clients unprecedented reliability and intelligence by enabling business communication through voice, video, AI and messaging through our smart platform.
Frequently Asked Questions
I already use WhatsApp to provide customer service. Can I reuse the number?
No. The WhatsApp Business API solution requires a clean number.
Can I have more than one account per instance?
No, you can run a single account per instance. If you need a second test account make sure to use a different number for that second instance.
Can I use a phone number that is already on WhatsApp?
If that phone number has not been used on WhatsApp Business API, you can use that phone number. Follow the migration steps outlined here to reuse that phone number.
Sales
Customer Care