In today’s tech-savvy world, privacy has become a significant cause of concern which we cannot take for granted. As technology has upgraded, so has the number of fraudulent activities impacting one’s privacy. Number Masking is a solution that takes care of one such privacy concern regarding phone number identification.

What is number masking?

Number Masking or Call Masking is a tool used by businesses to keep the phone number identity of Customers and their employees. You can easily assign a different virtual mobile phone number to both parties.

How does number masking work?

When a customer or a support executive initiates a call in their mobile phone application, the request automatically goes to the server of the mobile number masking service provider, which maps the actual number with a temporary virtual phone number. The call is then forwarded without revealing the exact phone number of either party.

Using a two-way number masking solution can ensure maximum security and privacy for both the customer and the business.

How to mask mobile numbers?

While there are numerous ways to get number masking services, we recommend using Cloud Telephony services to conduct your business operations safely backed by cloud-based masking services.

What is Cloud Telephony?

As the name suggests, Cloud Telephony is a mobile phone system that runs through an internet connection on your mobile phone. Also known as VOIP based hosted PBX service, Cloud Telephony services allow you to move your business phone services to the cloud.

Moreover, Cloud Telephony services are UCaaS or Unified Communication as a Service, meaning it brings numerous models and tools of communication together. Using certified cloud telephony services allows you to move your phone calls to the cloud and connect other services like instant messaging and video calls.

How does Cloud Telephony work?

As mentioned above, cloud telephony works on the VOIP Service provider. When you dial a phone number, your service provider converts voice signals into data packets and transmits those packets over the internet connection. This is how you will connect your phone to the person you call.

On your end of the things, individual mobile extensions will be replaced by VOIP desk phones. Contrary to connecting a landline, cloud telephony allows you to connect your smartphones to existing networks, making it easy logistically as well as from the perspective of usability,

Benefits of Cloud Telephony Systems

There are numerous benefits of using Cloud Telephony number masking systems. Some of them are below:

Easy and quick implementation

As cloud telephony is a cloud-based network, it doesn’t require on-site infrastructure to be installed. The main advantage of an infrastructure-free setting is that it costs less and you can be up and running within a week or, in ideal cases, within a single day itself.

Low cost of running and operations

Cloud Telephony saves as much as 65% on your traditional telephone bills. It is free from maintenance bills, calling limitations, separate SMS fees and maintenance costs.

Allow increased mobility

Thanks to the Pandemic, as more and more teams are inclined towards remote working, infrastructure-based services can no longer provide answers to problems. This is where cloud-based services like cloud telephony come into the picture. All you need is an internet connection to your number masking service.

How to choose a Number Masking Service Provider?

If you are looking to choose a number masking service provider for your business, here are some of the things that you should keep in mind.

Quality of Service and Reliable Testimony

There should be no compromise with the quality of service in terms of uptime or lack of downtime. Your service provider must provide redundant services coupled with redundant data centres because number masking is useless if your cell phones don't work.

Security Compliances

The next big concern you should address while choosing a number masking service provider should be industry-standard certification to prove their security compliance.

Here are some that you should look out for:

• HIPPA Compliance
• ISO/IEC 20071
• PCI Compliance
• SOC 2 Compliance

Features and Integrations

Don't go for many features if your basic needs are not met. Only compare feature numbers if the company provides the services that meet your basic requirements.

While number masking service providers are going about in the industry, our recommendation would be Knowlarity. This superior quality service provider cares about your privacy and money concerns while giving you quality services.

Do check out our website at Knowlarity or directly contact support for more details.